Refund and Cancellation Policy

This policy is issued by Yellow Monk Technologies LLP, LLPIN AAY-1244, registered office 3 Kalpataru, Kishor Suryawanshi Marg, MERI, Nashik, Maharashtra 422003, India, which operates SquareUp.

There are two kinds of payment in the SquareUp world, and they are refunded by different people. Read the part that applies to you.

Part 1. Your SquareUp subscription

This part applies when you are a merchant paying Yellow Monk Technologies LLP for a SquareUp plan. We are the seller for these payments.

Cancelling

You can cancel your subscription at any time by emailing hello@joinsquareup.com from the address on your account, or by calling +91 86684 62386. There is no cancellation fee and no notice period. We confirm your cancellation by email the same business day. Your plan stays active until the end of the billing period you have already paid for, and it does not renew after that.

Cancelling stops future charges. It does not by itself delete your data. You can export your orders and your customer list from your console whenever you like, ask us for anything else in your account and we will send it, and ask us to delete your account by writing to hello@joinsquareup.com.

Refunds on your subscription

If you cancel within 7 days of your first paid charge, write to hello@joinsquareup.com and we will refund that charge in full. No explanation needed.

After that first week, subscription fees are charged for the period ahead and are not refunded mid-period by default. You keep access for the rest of the period you paid for. Two exceptions, and we apply them without argument:

• We billed you wrongly. A duplicate charge, a charge after you cancelled, or a charge on the wrong plan is refunded in full.
• We could not deliver. If a fault on our side left your store unusable for a sustained period, we refund the affected part of the period, pro rata.

Upgrades take effect immediately and are charged pro rata for the rest of the period. Downgrades take effect at the next renewal, so you keep what you paid for until then.

How to ask, and how long it takes

Email hello@joinsquareup.com from your account address with your store name and what happened, or call +91 86684 62386 during Monday to Friday, 10am to 7pm IST. We decide within 3 business days and tell you either way.

Approved refunds go back to the original payment method through the payment provider that took the money. We release the refund within 3 business days of approving it. Your bank or card issuer then takes a further 5 to 10 business days to post it to your account, which is their timeline, not ours.

If you bring your own AI provider key, you pay that provider directly. We never see or refund that money. Ask your provider.

Part 2. An order you placed on a store that runs on SquareUp

This part applies when you bought something from an independent brand whose store is hosted on SquareUp.

The merchant is the seller, not us. That merchant owns the goods, sets the price, publishes their own returns and refunds policy, and decides whether to accept your return. Their policy is on their own store and it is the one that governs your order. Yellow Monk Technologies LLP provides the software and the payment rails those stores run on.

To cancel or return an order, contact the store you bought from, using the contact details on its site. Most stores accept cancellation before the order ships.

Once the merchant approves a refund, we process it on their behalf through the payment gateway that took the payment, back to your original payment method. We release it within 3 business days of the merchant approving it, and your bank takes a further 5 to 10 business days to post it. Refunds cannot be paid to a different card, account or person than the one that paid.

If a store will not respond to you, or you believe an order was charged fraudulently, write to hello@joinsquareup.com with the store name and your order number. We can see the transaction and we will step in with the merchant.

Failed and duplicate payments

If money left your account but the order or subscription did not go through, the payment gateway usually reverses it automatically within 7 business days. If it has not reached you by then, send us the payment reference at hello@joinsquareup.com and we will chase the gateway for you.

Currency and charges

Refunds are made in the currency you were charged in. We do not deduct anything from a refund. If the exchange rate moved between your payment and your refund, or if your bank charges a foreign transaction fee, the amount that reaches you can differ slightly from the amount you paid. That difference belongs to your bank and we cannot control it.

Questions

Yellow Monk Technologies LLP
3 Kalpataru, Kishor Suryawanshi Marg, MERI, Nashik, Maharashtra 422003, India
hello@joinsquareup.com · +91 86684 62386
Monday to Friday, 10am to 7pm IST