Shipping and Delivery Policy

This policy is issued by Yellow Monk Technologies LLP, LLPIN AAY-1244, registered office 3 Kalpataru, Kishor Suryawanshi Marg, MERI, Nashik, Maharashtra 422003, India, which operates SquareUp.

The SquareUp subscription is delivered online

SquareUp is software. Nothing is shipped and nothing physical is sent to you. When your payment succeeds, your plan is activated on your account immediately, and in every case within one hour. You get a confirmation email with your receipt at the address on your account.

You access the service at joinsquareup.com by signing in. There are no delivery charges, no shipping timelines and no geographic restrictions on the software itself. We serve merchants in India, the United States and elsewhere.

If your plan has not activated within one hour of a successful payment, write to hello@joinsquareup.com or call +91 86684 62386 during Monday to Friday, 10am to 7pm IST and we will fix it the same day.

Goods you buy from a store that runs on SquareUp

Independent brands run their stores on SquareUp. When you buy from one of those stores, that merchant is the seller. They hold the stock, they pack the order and they ship it to you. Yellow Monk Technologies LLP does not hold inventory, does not ship goods and is not a party to that sale.

Each store publishes its own shipping and delivery policy, including where it ships, what it charges and how long it takes. That policy is on the store you bought from, and it is the one that governs your order.

As a general expectation across the stores we host, merchants dispatch within 2 to 5 business days of an order, and domestic deliveries in India arrive within 5 to 10 business days of dispatch. International delivery takes longer and depends on customs. Your actual dates come from the merchant and from the tracking they send you, not from this page.

When a merchant ships your order they record the courier and the tracking number against it, so you can look it up on your order. As the shipment moves and the merchant records each checkpoint, our system emails you that update with the tracking link. You can also ask the store directly at any time.

If a delivery goes wrong

Contact the store you bought from first. They can see your order, speak to their courier and reship or refund it. Their contact details are on their own site.

If the store does not respond, write to hello@joinsquareup.com with the store name and your order number. We can see the transaction and we will step in with the merchant. Refunds, once the merchant approves them, follow our Refund and Cancellation Policy.

Questions

Yellow Monk Technologies LLP
3 Kalpataru, Kishor Suryawanshi Marg, MERI, Nashik, Maharashtra 422003, India
hello@joinsquareup.com · +91 86684 62386
Monday to Friday, 10am to 7pm IST